Sometimes when we complain the main thing we want is just to be heard.
Often the issue is a minor one but we just want acknowledgement.
And Pick n Pay did just that.
I complained, they heard me and today they arrived with a bunch of flowers and a box of chocolates. They could have gotten a delivery guy to drop the items off but they got two of their Client Services Managers to drop them off. Elizabeth and Simon both deal with customer issues IN the store. So know I have the names of two people who will help me in the store should I experience a similar problem.
This was more important to me than the gifts (although I do really appreciate them a lot) because both managers have assured me they take these issues seriously but more importantly they are now accountable for the actions of the staff of the PnP Hypermarket. They are now listening to me – THAT I appreciate so much more.
More often than not when we complain we are paid lip service and sent a voucher or some other free item in the hope we keep quiet. Pick n Pay did this but did it with follow through.
Thank you to Pieter, Elizabeth and Simon from the Faerie Glen Hyper. I appreciate it the effort and manner you dealt with this.
My faith in Pick n Pay has been restored (oh and they had 10kg of potatoes for R19.99 – that went a long way in making me happy)